Kicking kids in a meeting hall.

I got to meet this millionaire for a business deal. My close friend is a relative of this big shot.In his family they treat me like one among them. So I seek his uncles help to reach that man. His uncle made a call straight to him and got me an appointment the next day itself. In normal occasions we have to meet the manager convince him and get an appointment with the boss, it will go around for a month before we get a 10min appointment with the boss. You will wait 2 hrs and when u met and present your solution successfully there will be always some friend or relative of the boss or his wife who will bag the order at the end of the day.Now he saved me a lot of time and most probably I will seal the deal. My colleagues who are trying to reach him for another proposal have to wait till he decides to meet them. Thank you dude.

My appointment was at 5.30 I am someone who never appear late for an appointment. I went there at 5.20 and as the MD didn't arrive they asked me to wait. It's a jewellery showroom one of the biggest in Chennai and it's summer, that means there will be mad rush of peoples!!

There was a waiting lounge and I shared the seat with some children at first. I love children just the way Vijay loves them in the screen. But in this case it's different. I am all dressed up to meet a big shot and I don't want anyone to spoil my attire. These kids started with a little dash and then in a while they are all over me. Kicking my lappie stepping on my light cream color trousers and trying to knock my brand new BlackBerry. I am not going to allow it to happen but what can I do at that place other than trying to secure my things? I just let them abuse without saying a word. At some point of time I thought of walking away from that kids and standing in some corner. The time passed by and that's well over one hour there is no sign of the man.

I sat there silently entertaining some other audience now. As I am forced to sit in a place nothing to do much I started watching peoples around me who share the place maybe sharing same fate. There was a family of three females and two males. Of the three super white females two of them are young. They were veiled expect their eyes. Urudhu muslims I assume and that young chap is above 6 might be 6.2 and all of them are milk white. They walked slow spoke slow and even blinked slow. I made some eye contacts with those girls and I don't know what they had in their minds. That's something I hate in girls their face expressions will be the same whether they like you or not. Anyway I don't care. Thank you very much for sparking the air around me and keeping me engaged for sometime, see you around, bye bye. Those rich peoples finished the purchase and gone. Now I turned my attention to other family with a grandma, ma, daughter of around 18, sons of 15 and 12. They are not so rich and that showed well. Their first son is a grumpy dirty tall lad for his age. He shifted his position thousand times within 10 min. I assume he had a fight with the rest and they are cajoling him, he was playing the game.

The store peoples were serving soft drinks to all their customers and no wonder they paid attention to me, as I am not there to buy anything but in the contrary to sell something. I was more concerned about the drinks in the hands of the kids than nothing in my hand as they started painting themselves with the drinks. I was hoping god to save me from this little creatures. After a while when they finished soiling their dresses I had strike a conversation with the kids and I came to know that they are from Nellai !!! But that doesn't change anything, still I am wary of them.

When I approached the store manager he advised me to come the next day as it may take some more time for the Boss to reach. I made some more calls to my friend's uncle and then the meeting is set up all again. I wanted to finish it off within that day as I got something else planned up for the next day. Finally he arrived.

I met him and started the conversation. The trick is to start with something that will catch the client's attention immediately, I started with how we are helping their prime competitors to secure their stores. Guess what, he started listening. I introduced my company shortly and then talked about them and their competitors all the time. He is very interested and started asking question about our systems, so that's a success. He is interested in what I am selling :)

At last I presented what I wanted for the day. And he said yes immediately. I sat with him, had coffee and discussed about all the things for almost 80 minutes totally and in that I spend only 15 mins about the main thing.

I personally think the call from my friend's uncle made the day for me. That's what we call as personal influence !!!

By Idiots but is that for idiots?

With the advent of all new technologies, everyone is going international. Peoples are adapting to new technologies, new products and new services quicker than ever before. In the old days it will take a decade for our people to start using things the peoples around the world are using. The best example is denim clothes. It took so long and so much of hard work by our actors to bring that fashion into our country. Even though super heroes like Ramarajan resisted the infiltration of that foreign fashion into the country the long term efforts to bring it into the country paid off at last. Now a days when a I Pad is released in US you will get them here in a couple of weeks. Every big company is eyeing India and China market as these are rapidly growing countries in the world. They are coming up with new plans, policies for India and they are having Indian version for all their products, If you say that it’s a good thing, I am not finished yet they are designing new products for Indian market and you gotta believe it.

Indian companies are adapting all that followed in the foreign countries to keep their customer and employee happy. With the IT field booming everything seems to have a international touch in it, right from the Audi’s and Volkswagens to the I Pods and Blackberrys. The customers are respected for all their value and everything is designed for them. You will be surprised if you are walking into a INOX or Sathyam cinemas and everyone in there will wish you a good day and good time. They will respect you and they make it like it comes from their heart and no wonder you are ready to purchase tickets at rates two times higher than other theatres.

Being lucky to get three days as holidays in the last week, we planned to go and watch the newly released movie Paiyaa. We booked tickets in a theatre named High Dreams in the neighborhood. The tickets are fifty rupees and we booked six tickets for the night show. We have been informed that they will not allow peoples in Lungi but when we checked the tickets nothing is printed on the ticket. One of our guy is so adamant that he will come only in Lungi so we said let’s go. I am damn sure that the manager will yield to our will as it’s a customer driven world. They have renovated a old theatre and imposed all these stupid rules to keep the theatre clean from the slum peoples who surrounded that area in a big numbers. So if they want to protect the theatre from culprits, we don't have to worry about that as we are not culprits so we have a higher probability to get in.

When we hit the theatre all prepared parking our vehicles in a paid parking space run by the theatre the security peoples didn’t allow the guy in Lungi as expected. So we just walked out with a cool head to the meet the manager and there was no manager so we went to the ticket counter, there were two goons one was a big black fella just like a wild boar out of mud water and other one was a young chap dressed decently but he seemed to be drugged. When we asked we want to meet the manager to sort this issue they said they won’t allow inside until he change his attire. When the others started to plead I relieved from my shock and asked them why the heck they didn’t mention in the ticket and asked to repay the amount for all the six to my surprise they agreed without another word !!! Wait a second, you are letting peoples walk out of your hands because of one stupid rule? What are you?, a lousy government official?

I am totally shocked and now I demanded I should meet their manager and the drugged guy said he is the manager all the time sitting behind the counter. I asked him either to come out or let us inside he opened the door and asked me to come in. I said this is our tradition and all our people from our part of country and religion will wear this and if they are going to decide us on attire, I said this Lungi is costlier than his trousers, and I also added we are not excited enough to dance on the floors rising our lungi. I also threaten him if he is not going to allow us in means they are against us. After listening to all these the punk said he will give refund the ticket amount but won’t allow us inside, what a nerve, only if we got the luxury of saying this to our customer, the world will be different. We said thank you very much and walked out collecting the refund for the parking tickets too.

We create rules to enhance the customer experience with us, but these peoples are real stupid knowing neither the purpose of rules nor the value of customers.