With the advent of all new technologies, everyone is going international. Peoples are adapting to new technologies, new products and new services quicker than ever before. In the old days it will take a decade for our people to start using things the peoples around the world are using. The best example is denim clothes. It took so long and so much of hard work by our actors to bring that fashion into our country. Even though super heroes like Ramarajan resisted the infiltration of that foreign fashion into the country the long term efforts to bring it into the country paid off at last. Now a days when a I Pad is released in US you will get them here in a couple of weeks. Every big company is eyeing India and China market as these are rapidly growing countries in the world. They are coming up with new plans, policies for India and they are having Indian version for all their products, If you say that it’s a good thing, I am not finished yet they are designing new products for Indian market and you gotta believe it.
Indian companies are adapting all that followed in the foreign countries to keep their customer and employee happy. With the IT field booming everything seems to have a international touch in it, right from the Audi’s and Volkswagens to the I Pods and Blackberrys. The customers are respected for all their value and everything is designed for them. You will be surprised if you are walking into a INOX or Sathyam cinemas and everyone in there will wish you a good day and good time. They will respect you and they make it like it comes from their heart and no wonder you are ready to purchase tickets at rates two times higher than other theatres.
Being lucky to get three days as holidays in the last week, we planned to go and watch the newly released movie Paiyaa. We booked tickets in a theatre named High Dreams in the neighborhood. The tickets are fifty rupees and we booked six tickets for the night show. We have been informed that they will not allow peoples in Lungi but when we checked the tickets nothing is printed on the ticket. One of our guy is so adamant that he will come only in Lungi so we said let’s go. I am damn sure that the manager will yield to our will as it’s a customer driven world. They have renovated a old theatre and imposed all these stupid rules to keep the theatre clean from the slum peoples who surrounded that area in a big numbers. So if they want to protect the theatre from culprits, we don't have to worry about that as we are not culprits so we have a higher probability to get in.
When we hit the theatre all prepared parking our vehicles in a paid parking space run by the theatre the security peoples didn’t allow the guy in Lungi as expected. So we just walked out with a cool head to the meet the manager and there was no manager so we went to the ticket counter, there were two goons one was a big black fella just like a wild boar out of mud water and other one was a young chap dressed decently but he seemed to be drugged. When we asked we want to meet the manager to sort this issue they said they won’t allow inside until he change his attire. When the others started to plead I relieved from my shock and asked them why the heck they didn’t mention in the ticket and asked to repay the amount for all the six to my surprise they agreed without another word !!! Wait a second, you are letting peoples walk out of your hands because of one stupid rule? What are you?, a lousy government official?
I am totally shocked and now I demanded I should meet their manager and the drugged guy said he is the manager all the time sitting behind the counter. I asked him either to come out or let us inside he opened the door and asked me to come in. I said this is our tradition and all our people from our part of country and religion will wear this and if they are going to decide us on attire, I said this Lungi is costlier than his trousers, and I also added we are not excited enough to dance on the floors rising our lungi. I also threaten him if he is not going to allow us in means they are against us. After listening to all these the punk said he will give refund the ticket amount but won’t allow us inside, what a nerve, only if we got the luxury of saying this to our customer, the world will be different. We said thank you very much and walked out collecting the refund for the parking tickets too.
We create rules to enhance the customer experience with us, but these peoples are real stupid knowing neither the purpose of rules nor the value of customers.
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