Saturday, November 20, 2010

The paragon of chivalry - Sultan Salahuddin Ayubi

The following history article is not my work and I have found in the internet. All credit goes to the original author.


Sultan Salahuddin Ayubi, the hero of hundreds of battles, was the person who for twenty years braved the storm of the Crusaders and ultimately pushed back the combined forces of Europe which had come to swarm the Holy Land. The world has hardly witnessed a more chivalrous and humane conqueror.
The Crusades represent the maddest and the longest war in the history of mankind, in which the storm of savage fanaticism of the Christian West burst in all its fury over western Asia. `The Crusades form', says a Western writer, `one of the maddest episodes in history. Christianity hurled itself against Muhammadanism in expedition after expedition for nearly three centuries, until failure brought lassitude, and superstition itself was undermined by its own labour. Europe was drained off men and money, and threatened with social bankruptcy, if not with annihilation. Millions perished in battle, hunger or disease and every atrocity imagination can conceive disgraced the warrior of the Cross'. The Christian West was excited to a mad religious frenzy by Peter the Hermit, and his followers to liberate the Holy Land from the hands of the Muslims. `Every means', says Hallam, `was used to excite an epidemical frenzy'. During the time that a Crusader bore the Cross, he was under the protection of the Church and exempted from all taxes as well as free to commit all sins.
Peter the Hermit himself led the second host of the Crusaders comprising forty thousand people. `Arriving at Mallevile, they avenged their precursors by assaulting the town, slaying seven thousand of the inhabitants, and abandoning themselves to every species of grossness and liberalism'. The savage hordes called Crusaders converted Hungary and Bulgaria into desolate regions. When they reached Asia Minor, they, according to Michaud, `committed crimes which made nature shudder'.
The third wave of the Crusaders commanded by a German monk, according to Gibbon, `were comprised of the most stupid and savage refuse of people. They mingled with their devotion a brutal licence of rapine, prostitution and drunkenness'. `They forgot Constantinople and Jerusalem', says Michaud `in tumultuous scenes of debauchery, and pillage, violation and murder was everywhere left on the traces of their passage'.
The fourth horde of the Crusaders which had risen from western Europe was, according to Mill, `another herd of wild and desperate savages... The internal multitude hurried on the south in their usual career of carnage and rapine'. But, at last, they were annihilated by the infuriated Hungarian Army which had a foretaste of the madness of the earlier Crusaders.
Later the Crusaders met with initial success and conquered a major part of Syria and Palestine, including the Holy city of Jerusalem. But their victories were followed by such brutalities and massacres of innocent Muslims which eclipsed the massacres of Changiz and Hulaku. Mill, a Christian historian, testifies to this massacre of the Muslim population on the fall of the Muslim town of Autioch. He writes: `The dignity of age, the helplessness of youth and the beauty of the weaker sex were disregarded by the Latin savages. Houses were no sanctuaries, and the sign of a mosque added new virulence to cruelty'. According to Michaud: `if contemporary account can be credited, all the vices of the infamous Babylon prevailed among the liberators of Scion'. The Crusaders laid waste to flourishing towns of Syria, butchered their population in cold blood and burnt to ashes the invaluable treasures of art and learning including the world famous library of Tripolis (Syria) containing more than three million volumes. `The streets ran with blood until ferocity was tired out', says Mill. `Those who were vigorous or beautiful were reserved for the slave market at Antioch, but the aged and the infirm were immolated at the altar of cruelty'.
But in the second half of the 12th century, when the Crusaders were in their greatest fury and the emperors of Germany and France and Richard, the lion-hearted king of England, had taken the field in person for the conquest of the Holy Land, the Crusaders were met by Sultan Salahuddin Ayubi, a great warrior who pushed back the surging wave of Christianity out to engulf the Holy Land. He was not able to clear the gathering storm but in him the Crusaders met a man of indomitable will and dauntless courage who could accept the challenge of the Christian West.
Salahuddin was born in 1137. He got his early training under his illustrious father Najmuddin Ayub and his chivalrous uncle Asaduddin Sherkoh, who were the trusted lieutenants of Nooruddin Mahmud, the monarch of Syria. Asaduddin Sherkoh, a great warrior general was the commander of the Syrian force, which had defeated the Crusaders both in Syria and Egypt. Sherkoh entered Egypt in 1167 to meet the challenge of the Fatamide Minister Shawer who had allied himself with the French. The marches and counter-marches of the gallant Sherkoh and his ultimate victory at Babain over the allied force, according to Michaud, `show military capacity of the highest order'. Ibni Atheer writes about it: `Never has history recorded a more extraordinary event than the rout of the Egyptian force and the French at the littoral by only a thousand cavaliers'.
On January 8, 1169 Sherkoh arrived in Cairo and was appointed as the Minister and Commander-in-Chief by the Fatimid Caliph. But Sherokh was not destined to enjoy the fruits of his high office long. He died two months later in 1169. On his death, his nephew Salahuddin Ayubi became the Prime Minister of Egypt. He soon won the hearts of the people by his liberality and justice and on the death of the Egyptian Caliph became the virtual ruler of Egypt.
In Syria too, the celebrated Nooruddin Mahmud died in 1174 and was succeeded by his eleven year old son, Malik-us-Saleh who became a tool in the hands of his courtiers, specially Gumushtagin. Salahuddin sent a message to Malik-us-Saleh offering his services and devotion. He even continued to keep his name in the `Khutaba' (Friday Sermons) and coinage. But all these considerations were of no avail for the young ruler and his ambitious courtiers. This state of affairs once more heartened the Crusaders who were kept down by the advice of Gumushtagin retired to Alippo, leaving Damascus exposed to a Frankish attack. The Crusaders instantly laid siege to the Capital city and released it only after being paid heavy ransom. This enraged Salahuddin who hurried to Damascus with a small force and took possession of it.
After occupying Damascus, he did not enter the palace of his patron, Nooruddin Mahmud, but stayed in his father's house. The Muslims, on the other hand, were much dismayed by the activities of Malik-us-Saleh and invited him to rule over the area. But Salahuddin continued to rule on behalf of the young Malik-us-Saleh. On the death of Malik-us-Saleh in 1181-82, the authority of Salahuddin was acknowledged by all the sovereigns of western Asia.
There was a truce between the Sultan and the Franks in Palestine but, according to the French historian Michaud, `the Mussalmans respected their pledged faith, whilst the Christians gave the signal of a new war'. Contrary to the terms of the truce, the Christian ruler Renaud or Reginald of Chatillon attacked a Muslim caravan passing by his castle, massacred a large number of people and looted their property. The Sultan was now free to act. By a skilful manoeuvre, Salahuddin entrapped the powerful enemy forces near the hill of Hittin in 1187 and routed them with heavy loses. The Sultan did allow the Christians to recover and rapidly followed up his victory of Hittin. In a remarkably short time, he reoccupied a large number of cities which were in possession of the Christians including Nablus, Jericko, Ramlah, Caesarea, Arsuf, Jaffa and Beirut. Ascalon, too, submitted after a short siege and was granted generous terms by the kind-hearted Sultan.
The Sultan now turned his attention to Jerusalem which contained more than sixty thousand Crusaders. The Christians, could not withstand the onslaught of the Sultan's forces and capitulated in 1187. The humanity of the Sultan towards the defeated Christians of Jerusalem procures an unpleasant contrast to the massacre of the Muslims in Jerusalem when conquered by the Christians about ninety years before.
According to the French historian Michaud, on the conquest of Jerusalem by the Christians in 1099 `the Saracens were massacred in the streets and in the houses. Jerusalem had no refuge for the vanquished. Some fled from death by precipitating themselves from the ramparts; others crowded for shelter into the palaces, the towers and above all, in the mosques where they could not conceal themselves from the Christians. The Crusaders, masters of the Mosque of Umar, where the Saracens defended themselves for sometime, renewed their deplorable scenes which disgraced the conquest of Titus. The infantry and the cavalry rushed pell-mell among the fugitives. Amid the most horrid tumult, nothing was heard but the groans and cries of death; the victors trod over heaps of corpses in pursuing those who vainly attempted to escape. Raymond d'Agiles who was an eye-witness, says :that under the portico of the mosque, the blood was knee-deep, and reached the horses' bridles.'
There was a short lull in the act of slaughter when the Crusaders assembled to offer their thanksgiving prayer for the victory they had achieved. But soon it was renewed with great ferocity. `All the captives', says Michaud, `whom the lassitude of carnage had at first spared, all those who had been saved in the hope of rich ransom, were butchered in cold blood. The Saracens were forced to throw themselves from the tops of towers and houses; they were burnt alive; they were dragged from their subterranean retreats, they were hauled to the public places, and immolated on piles of the dead. Neither the tears of women nor the cries of little children--- not even the sight of the place where Jesus Christ forgave his executioners, could mollify the victors' passion... The carnage lasted for a week. The few who escaped were reduced to horrible servitude'.
Another Christian historian, Mill adds: `It was resolved that no pity should be shown to the Mussalmans. The subjugated people were, therefore, dragged into the public places, and slain as victims. Women with children at their breast, girls and boys, all were slaughtered. The squares, the streets and even the un-inhabited places of Jerusalem, were strewn with the dead bodies of men and women, and the mangled limbs of children. No heart melted in compassion, or expanded into benevolence'.
These are the graphic accounts of the massacre of the Muslims in Jerusalem about ninety years before the reoccupation of the Holy city by Sultan Salahuddin in which more than seventy thousand Muslims perished.
On the other hand, when the Sultan captured Jerusalem in 1187, he gave free pardon to the Christians living in the city. Only the combatants were asked to leave the city on payment of a nominal ransom. In most of the cases, the Sultan provided the ransom money from his own pocket and even provided them transport. A number of weeping Christian women carrying their children in their arms approached the Sultan and said `You see us on foot, the wives, mothers and dauthers of the warriors who are your prisoners; we are quitting forever this country; they aided us in our lives, in losing them we lose our last hope; if you give them to us, they can alleviate our miseries and we shall not be without support on earth'. The Sultan was highly moved with their appeal and set free their men. Those who left the city were allowed to carry all their bag and baggage. The humane and benevolent behaviour of the Sultan with the defeated Christians of Jerusalem provides a striking contrast to the butchery of the Muslims in this city at the hands of the Crusaders ninety years before. The commanders under the Sultan vied with each other in showing mercy to the defeated Crusaders.
The Christian refugees of Jerusalem were not given refuge by the cities ruled by the Christians. `Many of the Christians who left Jerusalem', says Mill, `went to Antioch but Bohemond not only denied them hospitality, but even stripped them. They marched into the Saracenian country, and were well received'. Michaud gives a long account of the Christian inhumanity to the Christian refugees of Jerusalem. Tripoli shut its gates on them and, according to Michaud, `one woman, urged by despair, cast her infant into the sea, cursing the Christians who refused them succour'. But the Sultan was very considerate towards the defeated Christians. Respecting their feelings, he did not enter the city of Jerusalem until the Crusaders had left.
From Jerusalem, the Sultan marched upon Tyre, where the ungrateful Crusaders pardoned by Sultan in Jerusalem had organized to meet him. The Sultan captured a number of towns held by the Crusaders on the sea coast, including Laodicea, Jabala, Saihun, Becas, Bozair and Derbersak. The Sultan had set free Guy de Luginan on the promise that he would instantly leave for Europe. But, as soon as this ungrateful Christian Knight got freedom, he broke his pledged word and collecting a large army, laid siege to Ptolemais.
The fall of Jerusalem into the hands of the Muslims threw Christendom into violent commotion and reinforcements began to pour in from all parts of Europe. The Emperors of Germany and France as well as Richard, the Lion-hearted, king of England, hurried with large armies to seize the Holy Land from the Muslims. They laid siege to Acre which lasted for several months. In several open combats against the Sultan,, the Crusaders were routed with terrible losses.
The Sultan had now to face the combined might of Europe. Incessant reinforcements continued pouring in for the Crusaders and despite their heavy slaughter in combats against the Sultan, their number continued increasing. The besieged Muslims of Acre, who held on so long against the flower of the European army and who had been crippled with famine at last capitulated on the solemn promise that none would be killed and that they would pay 2,00,000 pieces of gold to the chiefs of the Crusaders. There was some delay in the payment of the ransom when the Lion-hearted king of England butchered the helpless Muslims in cold blood within the sight of their brethren.
This act of the king of England infuriated the Sultan. He vowed to avenge the blood of the innocent Muslims. Along the 150 miles of coastlines, in eleven Homeric battles, the Sultan inflicted heavy losses on the Christian forces.
At the last the Lion-hearted king of England sued for peace, which was accepted by the Sultan. He had found facing him a man of indomitable will and boundless energy and had realized the futility of continuing the struggle against such a person. In September 1192, peace was concluded and the Crusaders left the Holy Land with bag and baggage, bound for their homes in Europe.
`Thus ended the third Crusade', writes Michaud, `in which the combined forces of the west could not gain more than the capture of Acre and the destruction of Ascaion. In it, Germany lost one of its greatest emperors and the flower of its army. More than six lakh Crusaders landed in front of Acre and hardly one lakh returned to their homes. Europe has more reasons to wail on the outcome of this Crusade as in it had participated the best armies of Europe. The flower of Western chivalry which Europe was proud of had fought in these wars'.
The Sultan devoted the rest of his life to public welfare activities and built hospitals, schools, colleges and mosques all over his dominion.
But he was not destined to live long to enjoy the fruits of peace. A few months later, he died on March 4, 1193 at Damascus. `The day of his death' says a Muslim writer, `was for Islam and the Mussalmans, a misfortune such as they never suffered since they were deprived of the first four Caliphs. The palace, the empire, and the world was overwhelmed with grief, the whole city was plunged in sorrow, and followed his bier weeping and crying'.
Thus died Sultan Salahuddin, one of the most humane and chivalrous monarchs in the annals of mankind. In him, nature had very harmoniously blended the benevolent and merciful heart of a Muslim with a matchless military genius. The messenger who took the news of his death to Baghdad brought the Sultan's coat of mail, his horse one dinar and 36 dirhams which was all the property he had left. His contemporaries and other historians are unanimous in acknowledging Salahuddin as a tender-hearted, kind, patient, affable person--- a friend of the learned and the virtuous whom he treated with utmost respect and beneficence. `In Europe', says Phillip K. Hitti, `he touched the fancy of the English minstrels as well as the modern novelists and is still considered the paragon of chivalry'.

Saturday, October 9, 2010

End of Trust and a Friendship.

Wondering about the header? Last day I confronted one of my close friend in the past. I trusted him a lot and thought he would be the one who I can trust under any circumstances lied to me on an issue. I believed in his lies. One day when that friend was not around and I was defending him to others adnd I lost my face in that conversation with others who swear to god that they were true and he was the liar. Later I found that he was the one who lied. I don’t want to confront him as everything was over and nothing is going to change by making him admit his lies.

But I am not able to move on, after a week time, I asked him about what happened that day and what was the truth. He decided to stick to his lies and fool around me, after all these times we have spent together he was lying to me in my face. After further probing he admitted, but he lost it. He lost my trust and my friendship. It’s never going to be the same again. At last as everyone he said, it’s my fault that I was making up a small issue into a bigger one.

At that point I realized that people’s actions are based on fear. He lied to me for the first time because he thought I may go mad for what he has done, he lied to me the second time when I confronted him because he don’t want me to be upset listening to the truth and finally he accused me because he is too afraid to accept that our friendship ended because of his lies. He didn’t understand I will face anything and will stand by his side as always, if he is true to me. Trust is the foundation for any relationship and for friendship it’s everything. I don’t trust him anymore. End of trust and end of friendship.

If it’s wrong don’t do it, and if you decided to do it, don’t lie to those who you want to stand by your side during all the time. I don’t lie to people who are closer to me.I don’t know whether I am good guy or a bad guy and I don't know how many guys really like me but I am true and real. If I say you are my friend and I will do anything for you, I mean every word.

Thursday, September 30, 2010

Reasoning helps.

You get up at 7'O clock in the morning to book a train ticket in Takal.
You wait till 8'O clock for the booking to open.
You try booking a ticket and it shows service unavailable for the first time
You try again and the verification image is not displayed this time
You try again and the service is unavailable this time too
You try again and again, after 30 Min u lost ur hopes
You give up and check the availability in another site and it says WL47 !!!
You are done.
.
.
Then you r reasoning what is wrong with this session,

You are on time,
You did ur home work and have the station code, train number everything with you
Then how come u r not able to succeed?

Is it b'coz of the lousy BSNL services who didn't rectify ur 512 KBPS broadband connection fault even after 10 days u logged the complaint for a faulty modem or is it b'coz of the poor infrastructure you got in ur town where ur high speed 3.1 MBPS USB modem works at some 230Kbps?

Even though the answer is not going to help me board the train on Sunday, I figure out a way to vent my anger and frustration - It's the BSNL lazy fools who stopped me getting into that train and the politicians of this town who didn't developed the IT infrastructure of the town !!!

Saturday, May 1, 2010

Winning arguments



The best way to win an argument is to avoid it. Those are the words of Dale carnige who certainly knows how to influence peoples than you and me. I used to say these lines again and again to myself whenever I found myself in a situation like that. I avoid arguments and if it’s a client I will admit whatever he say is right:). Recently I come across a situation, I was talking to a good friend of mine, he asked about my Blackberry 8900 and I said about its features and limitations. All of sudden he told me to throw away that mobile, what a nerve?? I am red hot, I swear I would have tear him apart if he is near me. Lucky hooligan he was not in the country during that conversation we had over phone. He said Nokia E72 is the best in the market and the whole world is going gaga for that model. I clinched my teeth, punched on the wall heavily, kicked the chair and controlled my voice then I said softly, “ well dude, may be you’re reading things on portals but I am using it and I know the value of BB”.

Basically I am a marketer and for a marketer it’s all about first impression. The client don’t have the time and need to change his views on you for the second time. If you’re wearing a lousy outfit on the first day, he will name you as “The filthy guy”, so the next time you appear in his reception in a thousand dollar Armani Suit he will remember you as “the filthy guy in an Armani suit”. So I always care about how I look and what I carry for a meeting. And my BB brings me good response wherever I go. Lately I found out a bond between my BB and me, we as a team are moving mountains. So his words fell as acid rain in my ears, he was hurting my feelings deeply by pulling out dirt on my buddy BB. All the time I am just holding myself firmly not to let loose. To push me to the extreme he said “ you will feel bad once your BB fell down and break into pieces and dust”. To my surprise I am still talking to him in the same pitch but clearly irritated by his supernatural instincts and cool comments. I said “boy if that’s going to happen I will buy a BB the next minute and I will call you from that”. If that was me listening at the other end I would have said “then, I will wait for your call dude” and I am grateful to god that he is not like me. I am very sarcastic and many of the guys fear me for my comments. If I want to be rude I will be real rude and mean, but I never wanted to be like that and I know it’s a curse and not a gift.

But even after all these I found no hostility in me. Instead I was laughing all the day at his comments whenever I took my BB out from my pocket with both hands for safety. Even now the thought of putting down my BB passes electricity through my veins. At the end of the day he is my best friend and I love him for what he is. The old saying by Dale carnige seems to be false when it comes to real friends. If you are friends you will see the good side of him even if you’re in a fist fight. ( not to hit him in that good side :) ) You can’t let them just walk away from your life because they don’t know how to argue. The bottom line is friendship is priceless not because friends are highly cultured because they are true. I am true to my friends and they are all true to me, at the end of the day that’s all it matters.

Sunday, April 25, 2010

Kicking kids in a meeting hall.

I got to meet this millionaire for a business deal. My close friend is a relative of this big shot.In his family they treat me like one among them. So I seek his uncles help to reach that man. His uncle made a call straight to him and got me an appointment the next day itself. In normal occasions we have to meet the manager convince him and get an appointment with the boss, it will go around for a month before we get a 10min appointment with the boss. You will wait 2 hrs and when u met and present your solution successfully there will be always some friend or relative of the boss or his wife who will bag the order at the end of the day.Now he saved me a lot of time and most probably I will seal the deal. My colleagues who are trying to reach him for another proposal have to wait till he decides to meet them. Thank you dude.

My appointment was at 5.30 I am someone who never appear late for an appointment. I went there at 5.20 and as the MD didn't arrive they asked me to wait. It's a jewellery showroom one of the biggest in Chennai and it's summer, that means there will be mad rush of peoples!!

There was a waiting lounge and I shared the seat with some children at first. I love children just the way Vijay loves them in the screen. But in this case it's different. I am all dressed up to meet a big shot and I don't want anyone to spoil my attire. These kids started with a little dash and then in a while they are all over me. Kicking my lappie stepping on my light cream color trousers and trying to knock my brand new BlackBerry. I am not going to allow it to happen but what can I do at that place other than trying to secure my things? I just let them abuse without saying a word. At some point of time I thought of walking away from that kids and standing in some corner. The time passed by and that's well over one hour there is no sign of the man.

I sat there silently entertaining some other audience now. As I am forced to sit in a place nothing to do much I started watching peoples around me who share the place maybe sharing same fate. There was a family of three females and two males. Of the three super white females two of them are young. They were veiled expect their eyes. Urudhu muslims I assume and that young chap is above 6 might be 6.2 and all of them are milk white. They walked slow spoke slow and even blinked slow. I made some eye contacts with those girls and I don't know what they had in their minds. That's something I hate in girls their face expressions will be the same whether they like you or not. Anyway I don't care. Thank you very much for sparking the air around me and keeping me engaged for sometime, see you around, bye bye. Those rich peoples finished the purchase and gone. Now I turned my attention to other family with a grandma, ma, daughter of around 18, sons of 15 and 12. They are not so rich and that showed well. Their first son is a grumpy dirty tall lad for his age. He shifted his position thousand times within 10 min. I assume he had a fight with the rest and they are cajoling him, he was playing the game.

The store peoples were serving soft drinks to all their customers and no wonder they paid attention to me, as I am not there to buy anything but in the contrary to sell something. I was more concerned about the drinks in the hands of the kids than nothing in my hand as they started painting themselves with the drinks. I was hoping god to save me from this little creatures. After a while when they finished soiling their dresses I had strike a conversation with the kids and I came to know that they are from Nellai !!! But that doesn't change anything, still I am wary of them.

When I approached the store manager he advised me to come the next day as it may take some more time for the Boss to reach. I made some more calls to my friend's uncle and then the meeting is set up all again. I wanted to finish it off within that day as I got something else planned up for the next day. Finally he arrived.

I met him and started the conversation. The trick is to start with something that will catch the client's attention immediately, I started with how we are helping their prime competitors to secure their stores. Guess what, he started listening. I introduced my company shortly and then talked about them and their competitors all the time. He is very interested and started asking question about our systems, so that's a success. He is interested in what I am selling :)

At last I presented what I wanted for the day. And he said yes immediately. I sat with him, had coffee and discussed about all the things for almost 80 minutes totally and in that I spend only 15 mins about the main thing.

I personally think the call from my friend's uncle made the day for me. That's what we call as personal influence !!!

Monday, April 5, 2010

By Idiots but is that for idiots?


With the advent of all new technologies, everyone is going international. Peoples are adapting to new technologies, new products and new services quicker than ever before. In the old days it will take a decade for our people to start using things the peoples around the world are using. The best example is denim clothes. It took so long and so much of hard work by our actors to bring that fashion into our country. Even though super heroes like Ramarajan resisted the infiltration of that foreign fashion into the country the long term efforts to bring it into the country paid off at last. Now a days when a I Pad is released in US you will get them here in a couple of weeks. Every big company is eyeing India and China market as these are rapidly growing countries in the world. They are coming up with new plans, policies for India and they are having Indian version for all their products, If you say that it’s a good thing, I am not finished yet they are designing new products for Indian market and you gotta believe it.

Indian companies are adapting all that followed in the foreign countries to keep their customer and employee happy. With the IT field booming everything seems to have a international touch in it, right from the Audi’s and Volkswagens to the I Pods and Blackberrys. The customers are respected for all their value and everything is designed for them. You will be surprised if you are walking into a INOX or Sathyam cinemas and everyone in there will wish you a good day and good time. They will respect you and they make it like it comes from their heart and no wonder you are ready to purchase tickets at rates two times higher than other theatres.

Being lucky to get three days as holidays in the last week, we planned to go and watch the newly released movie Paiyaa. We booked tickets in a theatre named High Dreams in the neighborhood. The tickets are fifty rupees and we booked six tickets for the night show. We have been informed that they will not allow peoples in Lungi but when we checked the tickets nothing is printed on the ticket. One of our guy is so adamant that he will come only in Lungi so we said let’s go. I am damn sure that the manager will yield to our will as it’s a customer driven world. They have renovated a old theatre and imposed all these stupid rules to keep the theatre clean from the slum peoples who surrounded that area in a big numbers. So if they want to protect the theatre from culprits, we don't have to worry about that as we are not culprits so we have a higher probability to get in.

When we hit the theatre all prepared parking our vehicles in a paid parking space run by the theatre the security peoples didn’t allow the guy in Lungi as expected. So we just walked out with a cool head to the meet the manager and there was no manager so we went to the ticket counter, there were two goons one was a big black fella just like a wild boar out of mud water and other one was a young chap dressed decently but he seemed to be drugged. When we asked we want to meet the manager to sort this issue they said they won’t allow inside until he change his attire. When the others started to plead I relieved from my shock and asked them why the heck they didn’t mention in the ticket and asked to repay the amount for all the six to my surprise they agreed without another word !!! Wait a second, you are letting peoples walk out of your hands because of one stupid rule? What are you?, a lousy government official?

I am totally shocked and now I demanded I should meet their manager and the drugged guy said he is the manager all the time sitting behind the counter. I asked him either to come out or let us inside he opened the door and asked me to come in. I said this is our tradition and all our people from our part of country and religion will wear this and if they are going to decide us on attire, I said this Lungi is costlier than his trousers, and I also added we are not excited enough to dance on the floors rising our lungi. I also threaten him if he is not going to allow us in means they are against us. After listening to all these the punk said he will give refund the ticket amount but won’t allow us inside, what a nerve, only if we got the luxury of saying this to our customer, the world will be different. We said thank you very much and walked out collecting the refund for the parking tickets too.

We create rules to enhance the customer experience with us, but these peoples are real stupid knowing neither the purpose of rules nor the value of customers.

Thursday, March 25, 2010

Birthday Surprise


Everyone of us (may be few of us don’t) love surprises on birthday. I used to surprise my friends and relatives on their birthdays with a gift or small party or something they really appreciate. My brother is very good in surprising others not only on their birthdays but all occasions. I am not going to write about the latest surprise gift I got from him. We started to celebrate our friends birthday from the college days. Usually we buy a birthday cake and shower him… not with the blessings but with the cream cake and celebrate the day boozing and playing around. We end up spending only on the cake and the birthday boy have to pay for all the drinks and dishes. I guess most of the guys around the country used to do things similar to this. But I know peoples who beat the birthday boy out of his breath and smash him with raw egg and tomato. This is may be guys think that “ you make your mom and others suffer on your first birthday and now it’s your turn to suffer”. We differ in the way of punishing but we never fail to put the birthday boy in misery.

At some times we miss to surprise the birthday boy instead we get surprised. Few months ago we planned to surprise a guy on his birthday and we ordered and got a cake for the birthday boy and we kept this secret all the night. When all the clock needles met together we shut the lights and opened the cake… surprise !!!!!!!. he was really surprised and asked “who is the birthday boy here?” we said “what? it’s you man”. He replied very causally “get a life fellas, the date is right but it’s the month, it is the coming month not this month” indeed we are really surprised.

This is not the first time and not going to be the last. Day before yesterday I stayed all the night to wish my friend who is living in gulf. I used to sleep at 10.30 but I stayed all the night fighting my tiredness, and when I called and wished him at 12 midnight he said “buddy what’s the date?” I said to myself “not again” So I said “ buddy technically speaking I am going to wish you before a day because of the time difference and I can’t be up till the early morning 3 AM for that, so I wished you exactly before a day !!!”. I don’t think he is a girl/fool to fall for that. Anyway I surprised him and that’s what I needed!!!!

Wednesday, March 24, 2010

Be really interested in others

I have read so many times about being really interested in others. I never experienced that in life, may be not knowingly. After meeting a Diamond shop owner in fashion streets of Khader Nawaz Khan road, I went to meet another client who is more like a street vendor. May be I fail to see his noble character or he doesn’t have any, I personally don’t like to do business with peoples like him. But in my profession we cannot choose our clients we have to strive hard so as to get selected. As my job urges I went ahead to meet him in his shop. He is the owner of one of the biggest home appliance stores in TN. He also owns a jewellery shop in the busy streets of T-Nagar.
I just dropped in expecting humiliation to inquire about my CCTV proposal and he was busy speaking to other persons. I waited patiently with a smile till my turn come. All of a sudden a guy appeared before him and the owner screamed in his ears and barked him to come back after a week as he appeared a day before the appointment. That didn’t scare me and still wore my smile. When he turned to me he said the prices are so high and the person who stand next to him just called the old vendor and told him to visit the shop tomorrow saying that they are getting quotes from other vendors. Even though his talk stirred a bad feeling in my stomach, knowing it by sign the owner assured me that that vendor is not going to come as he is busy in another work. I convinced myself not to lose confidence I started speaking about general things. Then I focused my attention on the other person who is actually disturbing my business.
I was truly interested in him and asked about him and his business. I introduced myself and what my company is offering. I learned his interest and started speaking about that. I was right I got his attention and then I explained about our product. As one can expect from any cultured man who returns the courtesy he was interested in me and my products. He suggested the shop owner who is friend of him for a long time to go with this product for their other store. So I am experiencing it now. You can get to notice these in day to day life. My sincere advice start practicing and be interested !!!!

Dress the part

Every one of us knows that our attire plays an important role in wherever we go or whatever we do. I have heard so many trainers speaking high about dressing the part. I myself always follow the rule for everything starting from getting a sales, getting selected in an interview or meeting someone special. We dress depending upon the place we go and peoples we are going to meet. The homework we did on the audience and knowing what we do are extremely important to get success.

The picture of a beggar begging in the road signal is very familiar in a chennaitie life. And I am used to that. I had seen an old man today who had dressed the part and who knows his audience and delivered well getting success in what he was doing. The amazing thing is the conversion rate for him is 100%. Every person he approached donated him money. I was wondering why he didn’t approach me. May be he can read minds.

Last week I met a jeweler who is not a MBA graduate nevertheless he has all the qualities of a high profile sales executive. He build a relationship with the client immediately and talks well about the his product and giving the customer some tips on jewels. He is very proud of his product and challenges all the product in its qualitative that comforts the customer and they surrender to him like a baby.

We can learn lesson from all around us from every one even from a beggar let’s not talk about a jeweler. My brother used to say that the world is a sales platform the one who knows how to sell himself will win. Everyone should learn the lesson.